Automate the tasks that are quietly costing you members
Between classes, front-desk duty and treatments, nobody has time to chase an expiring membership or refill a spot freed up by a no-show. We automate these specific tasks so nothing falls through the cracks.
What actually costs money in an independent gym or wellness center
It's rarely the big strategic calls that hurt an independent gym or wellness center's revenue — it's the small repetitive tasks nobody ever has time to do consistently.
A class that looks full on the schedule but is half-empty in reality, because nobody followed up with registrants or offered the freed-up spot to the waitlist in time.
The fitness sector shows an average annual churn rate of 28.6%, and inactive members represent 50-60% of a typical gym's revenue (Smart Health Clubs, 2025) — without follow-up, that base just sits there.
Impossible to pick up the phone during a treatment or a class in session. Every missed call at that moment is a booking request that goes elsewhere.
Without a well-timed follow-up — not too early, not too late — a client finishing a package has every chance of not coming back on their own.
The automations we set up
We never deploy all 10 catalog building blocks at once. We pick 2-3 automations based on your real signals — class volume, team size, activity type — and build them with you.
SMS reminder 24h before every booked class. If someone cancels, the freed-up spot is automatically offered to waitlisted members, in order, until it's taken — with nobody needing to manage it.
When nobody can pick up (a session in progress, a treatment room occupied), the booking request is handled automatically: qualification, real slot suggestions from your calendar, SMS confirmation, final validation by you before the client is confirmed.
Automatic detection of members nearing renewal or inactive for several weeks, personalized progressive follow-up. An automated follow-up sequence (email + SMS) recovers 42% of failed payments on average, versus 70% of all involuntary churn once every recovery method is combined (Churnkey, State of Retention 2025).
Automatic SMS after a session or trial class asking for a quick rating. Good rating → direct link to your Google listing. Low rating → immediate alert for a personal follow-up before a negative review gets published.
Tracking of sessions used within a package, proactive follow-up before the last session to offer renewal — at the right time, neither too early nor too late.
Vernon and its surrounding area (Eure, France)
NBHC has done in-depth field work with independent gyms, studios and wellness centers in Vernon and its immediate surroundings (Saint-Marcel, Pacy-sur-Eure, Gaillon, Les Andelys). If you're in this area, we already know the concrete challenges of the local market — but this offer is open to any independent gym or wellness center in France.
Pricing
Free 30-minute diagnostic, systematic and with no commitment. Then two formats: Quick Win from €2,000 excl. VAT for a first targeted automation delivered in 2-3 weeks, or Standard from €4,000 excl. VAT + a 30% performance fee on the measured ROI (capped at 2x the build price) for 2-3 combined automations. You keep ownership of your stack: if you leave, you keep everything.
Frequently asked questions
Do you replace my booking software (Resamania, Deciplus, Planity)?
No. We connect to the tool you already use for reminders, follow-ups and tracking. You don't change your scheduling habits.
Won't automated follow-ups feel cold to my members?
Message tone is calibrated with you before launch, and you validate any commercial offers proposed in follow-ups. Automation only takes over where nobody has time to do it consistently — it doesn't replace your client relationship.
We're a small structure, is this for us?
Yes — the Quick Win format from €2,000 excl. VAT is designed precisely to test a first automation without committing a large budget. The 30-minute diagnostic shows concretely what's worth it for your size of structure.
30 minutes is enough to identify where you're losing time and money on repetitive tasks, and see whether automation is worth it for you.
Book my free diagnostic →30 minutes, free, no commitment.